Privacy Policy

1. Introduction

ShineLight Portal ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and immigration services.

As a Regulated Canadian Immigration Consultant (RCIC), we are bound by strict confidentiality and privacy requirements under Canadian law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Immigration-related information (citizenship, education, work experience, language test results)
• Government-issued identification documents
• Financial information for proof of funds requirements
• Family information for sponsorship applications
• Health information as required for immigration medical examinations

2.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device information and operating system
• Website usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing immigration consultation and application services
• Communicating with you about your immigration case
• Preparing and submitting immigration applications to IRCC
• Conducting eligibility assessments and providing advice
• Sending newsletters and updates (with your consent)
• Improving our services and website functionality
• Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

• Government Authorities: With Immigration, Refugees and Citizenship Canada (IRCC) and other relevant government agencies as required for your immigration application
• Service Providers: With trusted third-party service providers who assist us in delivering our services (e.g., translation services, medical examination providers)
• Legal Requirements: When required by law, court order, or government investigation
• Professional Consultants: With other licensed immigration consultants or lawyers when necessary for your case

We do not sell, rent, or otherwise commercialize your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and authentication procedures
• Regular security audits and assessments
• Staff training on privacy and security practices

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements. Immigration-related documents are typically retained for a minimum of 7 years after the completion of your case, as required by ICCRC regulations.

7. Your Rights

Under Canadian privacy laws, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal: Withdraw consent for certain uses of your information
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, please contact us using the information provided in Section 11.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. You can manage your cookie preferences through our cookie banner or your browser settings. For more information, please see our Cookie Policy.

9. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we need to transfer your information outside of Canada for any purpose related to your immigration case, we will ensure appropriate safeguards are in place and obtain your consent where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

12. Regulatory Information

ShineLight Portal is regulated by the College of Immigration and Citizenship Consultants (CICC). Our RCIC license number is R123456. If you have concerns about our professional conduct, you may also contact:

College of Immigration and Citizenship Consultants
Website: college-ic.ca
Phone: 1-844-CICC-INFO (1-844-242-2463)