Terms of Service

1. Acceptance of Terms

By accessing and using the ShineLight Portal website and services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to abide by the above, please do not use our services.

2. About Our Services

ShineLight Portal provides Canadian immigration consultation services through Regulated Canadian Immigration Consultants (RCIC). Our services include but are not limited to:

• Immigration eligibility assessments
• Application preparation and submission
• Immigration advice and consultation
• Document review and guidance
• Settlement support services

3. Professional Standards

We are regulated by the College of Immigration and Citizenship Consultants (CICC) and adhere to their Code of Professional Ethics. Our RCIC license number is R123456. We are committed to providing ethical, professional, and competent immigration services.

4. Client Responsibilities

As our client, you agree to:

• Provide accurate, complete, and truthful information
• Respond promptly to requests for information or documentation
• Pay fees as agreed upon in the retainer agreement
• Follow our advice and recommendations
• Notify us immediately of any changes to your circumstances
• Maintain confidentiality of sensitive information

5. Service Limitations

Our services are subject to the following limitations:

• We cannot guarantee the success of any immigration application
• Immigration decisions are made solely by government authorities
• Processing times are determined by government agencies, not by us
• We are not responsible for changes in immigration laws or policies
• We cannot provide legal advice outside the scope of immigration law

6. Fees and Payment

Our fees are outlined in individual retainer agreements and are based on the complexity and scope of services required. Payment terms include:

• Fees are due as specified in the retainer agreement
• Government fees are separate and payable directly to authorities
• Refunds are subject to the terms of the retainer agreement
• Outstanding fees may result in suspension of services

7. Confidentiality

We maintain strict confidentiality of all client information in accordance with professional standards and privacy laws. We will not disclose your information except:

• As required for your immigration application
• With your written consent
• As required by law or court order
• To prevent serious harm to you or others

8. Website Use

When using our website, you agree to:

• Use the website for lawful purposes only
• Not interfere with or disrupt the website's operation
• Not attempt to gain unauthorized access to our systems
• Respect intellectual property rights
• Not transmit harmful or malicious content

9. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of ShineLight Portal or our licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Disclaimer of Warranties

While we strive to provide accurate and up-to-date information, we make no warranties about the completeness, reliability, or accuracy of the information on our website. Immigration laws and procedures change frequently, and you should verify current requirements with official government sources.

11. Limitation of Liability

To the fullest extent permitted by law, ShineLight Portal shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with our services or website use. Our total liability shall not exceed the amount of fees paid for our services.

12. Termination

Either party may terminate our professional relationship with written notice. Upon termination:

• We will return your original documents
• You remain responsible for fees incurred up to termination
• Confidentiality obligations continue indefinitely
• We may retain copies of documents as required by law

13. Governing Law

These terms are governed by the laws of British Columbia, Canada, and any disputes shall be resolved in the courts of British Columbia. If any provision of these terms is found to be invalid, the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the modified terms.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

16. Regulatory Complaints

If you have concerns about our professional conduct, you may file a complaint with our regulatory body:

College of Immigration and Citizenship Consultants
Website: college-ic.ca
Phone: 1-844-CICC-INFO (1-844-242-2463)